An economical and high-performance solution for the quality
control and the customer satisfaction!
In order to emerge in a more and more competitive
marketplace, totally globalized, where prices, offers and
products are quite similar, it is important to found choices
and strategies of your own points of strength and to improve
lacks and weaknesses for the success of your own firm...
But how is it possible to get this data useful to improve
lacks and to strengthen your points of strength? It is
necessary an analysis of your business structure and of its
efficiency.
And how is it possible to obtain this data without investing
lots of money and to get simple and clear data, easy to read
and interpret? The answer is easy: monitoring the quality by MYSTERY
SHOPPING!
Nothing is more useful than customer point of view for
knowing what works or doesn’t in your business and in your
products!
This service takes place in the heart of your society and
give you the possibility to see your society from the most
important point of view, your
client’s point of view! This without spending a
fortune, wasting your time and energies.
By simple visits for testing the quality of the products and
services you offer and thanks to the remarks collected from
our collaborators, we can give you useful and usable data in
order to identify what works and what doesn’t in your approach
with the client; in this way you can easily identify the lacks
of your structure and take specific, targeted actions where
necessary.
A powerful weapon to distinguish from the completion
and be more competitive and future-oriented.
Our company boasts more than 3.000 competent and prepared
freelancers. They will develop these quality control
activities in your behalf with the highest level of discretion
and professionalism, completely anonymous and objectively
appraising the service offered according to those that will be
your specific applications.
However please remember that who must advise you on possible
improvements and changes must correspond to one of your
average clients... for this reason our collaborators are
standard people that are daily clients and usufructuaries of
any activity, service or business.
Please don’t trust who tells to be
over-qualified...however technical and professional he can
be, he can hardly mirror your average client and his
demands...
Password: Mystery Shopping!
Our company, young and dynamic, can help you in this
difficult work, accompanying you in your business growth and
helping you to reach an higher level of quality and services
rendered to the customers.
Our reality is creative and enthusiastic, constantly
increasing and evolving. We adore challenges and we are
convinced that behind every corner and every problem there is
a great opportunity; you just need to grasp it!
Every business, from the commercial field to that of
telephone communications, has some aspects that, following a
deep survey, can be improved and developed according to the
specific lacks eventually individualized.
From luxury to automotive sector, from the major multiple
retailers to hotels and entertainment establishments, any
commercial activity needs the service of customer
satisfaction.
IF YOU NEED IT, YOU NEED US!
Through our services, you can observe the real public image
of your activity when it meets the client. You can analyze and
therefore improve the services you offer to your client and
make considerations of growth of your products and services;
monitoring the answer that your offers have on the market, you
can also pick the placement of your business.
We are able to analyze any kind of market with objective and
critical eye, always carefully present on your demands and
applications. Our job is to create a discreet channel through
which your society comes into direct contact with the private
thoughts of your client, discovering his most emotional side
when comparing with you; in this way you will discover the key
to make your client satisfied while enjoying of your products
or services.
Listening to your client, his desires and hopes, you directly
come into contact with your final objective:
A satisfied client is a loyal client, a client that
returns to buy and it’s a good free ad!
At the end of every task you will receive the report of the
visit by email; by it you will make your observations and
implement your strategies to improve and expand your business.
The frequency of the visits is your choice, according to your
wishes and necessity.
Advantages are many:
• Experience of the service to your clients: we give you a
clear image of the relationship between your employees and
your clients.
• Analysis of the product: we analyze the product from the
point of view of its price, compared to its quality and
availability.
• Commercial analysis: we verify and we appraise the
efficiency and the effectiveness of your sale structure.
• Atmosphere: we write reports about the whole surface of
sale, according to the feelings of the client when entering
the place, about the quality and the merchandising, about the
display of the products, about cleanliness, etc...
• Business rule: we observe your staff from the point of view
of the correctness and the respect of your business rules.
• Cross and link selling: we furnish you a report on the
professionalism and competence of your employee, also from the
point of view of the advice to the client, which and how many
kinds of products are offered to your clients, etc...
• Own Brands: we analyze the positioning of your business
brands about their display and if they are proposed by the
personnel during the sale.
• Placement: we pick up useful data about what your clients
appreciate or don’t.
Through our services you can increase your sales, improve
your retail outlets, correct and improve the staff, resolve
possible inefficiency, increase your sales, keep customers
loyal; all this is possible trusting a team of honest,
professional, motivated collaborators completely in agreement
with your business politics.
Contact us for
any question or for a free quote. We are always open to new
applications and challenges from our clients with no limits.